Processing Time

All orders are processed within 7-10 business days (excluding weekends and holidays) after receiving payment.

Shipping Methods

We offer standard and expedited shipping options for domestic orders.
Shipping rates and delivery times vary depending on the destination and shipping method selected.
Estimated delivery times will be provided by the carrier.

Shipping Rates

Shipping rates are calculated based on the weight of the package and the shipping destination.
Shipping costs are displayed at checkout before completing your purchase.

International Shipping

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
You can track the status of your order by entering the tracking number provided in the shipping confirmation email on the carrier's website.

Shipping Address

Please ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Delivery Issues

If your order is delayed or lost in transit, please contact the shipping carrier for assistance. We will do our best to assist you in resolving any delivery issues, but ultimately, we rely on the shipping carrier to fulfill their delivery obligations.

Questions

If you have any questions or concerns about your order or shipping, please contact our customer service team at aloha@mirakauai.com.

Return Eligibility

Unused, unworn, and undamaged items purchased directly from Mira Kauai are eligible for return or exchange within 14 days of the delivery date.
Items must be returned in their original packaging with all tags and labels attached.

Return Process

To initiate a return or exchange, please contact our customer service team at aloha@mirakauai.com with your order number and reason for return.
Once your return request is approved, we will provide you with a return shipping label (if applicable) and instructions for returning the item(s).

Refunds

Refunds will be issued to the original payment method used for the purchase within 5-7 business days after receiving the returned item(s).
Original shipping charges are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.

Exchanges

If you would like to exchange an item for a different size, color, or style, please contact our customer service team at aloha@mirakauai.com to arrange an exchange.
Exchanges are subject to availability, and we will do our best to accommodate your request.

Final Sale Items

Final sale items, including clearance or discounted items, are not eligible for return or exchange unless they are defective or damaged upon receipt.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service at aloha@mirakauai.com team within 7 days of receiving your order for assistance. We will work with you to resolve the issue as quickly as possible.

Questions

If you have any questions or concerns about our returns and exchanges policy, please contact our customer service team at aloha@mirakauai.com.